Privacy Policy
Effective Date: 01 January 2025

1. Introduction
PrimaVersity (“PrimaVersity”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, share, and protect your personal information when you visit our website, submit an enquiry, register for a training program, create an account, make a payment, participate in our training, or otherwise use our services.
By accessing or using PrimaVersity's website, platform, training programs, services, forms, applications, or other digital properties, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to information collected through:

• Our website and associated digital platforms.

• Training registration and enrollment forms.

• Student, learner, customer, and user accounts.

• Online and offline enquiries.

• Payment and transaction processes.

• Email, telephone, WhatsApp, and other communications.

• Advertising campaigns and lead generation forms.

• Social media interactions.

• Surveys and feedback forms.

• Events, webinars, workshops, and training activities.

• Customer support interactions.
   

2. Information We Collect
Depending on how you interact with PrimaVersity, we may collect different types of information.

2.1 Personal Information
We may collect personal information that can identify you, including:

• Full name.

• Email address.

• Mobile or telephone number.

• Residential or mailing address.

• City, state, and country.

• Date of birth, where required.

• Educational qualifications.

• Academic information.

• Professional information and work experience.

• Resume or profile information, where voluntarily submitted.

• Profile photographs or other information voluntarily provided by you.

• Account login credentials and account information.

• Any other information you provide during registration, enrollment, enquiry, or communication with us.

2.2 Training and Learning Information
If you register for or participate in a PrimaVersity training program, we may collect and process information relating to your training journey, including:

• Training program selections.

• Registration and enrollment status.

• Attendance records.

• Assessment and examination results.

• Assignment and project submissions.

• Training progress and performance.

• Training completion records.

• Certificates and credentials.

• Communication relating to training activities.

• Placement-related information, where applicable.

This information may be used to provide, manage, evaluate, and improve our training, skill development, certification, career, and placement-related services.

2.3 Payment and Transaction Information
When you make a payment for a training program or other service, we may collect or receive information relating to the transaction, including:

• Name of the payer.

• Billing information.

• Payment amount.

• Transaction date and time.

• Payment status.

• Transaction or payment reference number.

• Selected payment method.
   

Payments may be processed through authorized third-party payment gateways or financial service providers. PrimaVersity may not directly store complete debit card, credit card, banking, or other sensitive payment credentials where such information is processed directly by the relevant payment provider.

2.4 Technical and Usage Information
When you visit our website or use our digital services, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Operating system.

• Device type and device information.

• Approximate geographic location.

• Pages visited.

• Links clicked.

• Time and duration of visits.

• Referral source.

• Website interaction and navigation patterns.

• Cookies and similar tracking identifiers.

• Log files and diagnostic information.

This information helps us understand how visitors and users interact with our website and improve its performance, functionality, security, and user experience.

2.5 Communication Information
When you contact us through email, phone, WhatsApp, website forms, social media, or other communication channels, we may collect:

• Your contact details.

• The content of your message.

• Records of correspondence.

• Customer support requests.

• Feedback, complaints, or queries.

• Other information voluntarily provided during the interaction.
   

Where permitted and appropriately disclosed, certain calls or communications may be recorded or monitored for quality, training, security, and service improvement purposes.

2.6 Marketing and Advertising Information
If you interact with our advertisements, marketing campaigns, newsletters, social media pages, or promotional communications, we may collect information relating to:

• Marketing preferences.

• Communication preferences.

• Campaign interactions.

• Form submissions.

• Advertisement engagement.

• Website visits originating from advertisements.

• Information provided through lead generation forms.
   

We may use this information to understand campaign performance and provide communications that may be relevant to your interests.

3. How We Collect Your Information
We may collect your information directly from you, automatically through technology, or from authorized third-party sources.

3.1 Information You Provide Directly
You may provide information when you:

• Fill out an enquiry or contact form.

• Register for a training program.

• Create an account.

• Make a payment.

• Submit an application.

• Upload documents or assignments.

• Subscribe to updates or newsletters.

• Contact our support team.

• Participate in surveys, webinars, events, or promotional activities.

• Communicate with us through email, phone, WhatsApp, or social media.
   

3.2 Information Collected Automatically
Certain information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies when you visit or interact with our website or advertisements.

3.3 Information Received From Third Parties

Where appropriate, we may receive information from third-party sources, including:

• Payment service providers.

• Advertising and marketing platforms.

• Analytics providers.

• Referral partners.

• Training or business partners.

• Publicly available sources.

• Service providers assisting us in operating our business.

4. How We Use Your Information

PrimaVersity may use your personal information for the following purposes.

4.1 To Provide Our Training and Services
We use information to:

• Process enquiries and registrations.

• Create and manage user accounts.

• Confirm training enrollment.

• Provide access to training materials and learning resources.

• Manage training sessions, workshops, and other learning activities.

• Track training progress and completion.

• Issue certificates or other applicable records.

• Provide student and customer support.
   

4.2 To Process Payments
Your information may be used to:

• Process training fees and other payments.

• Verify transactions.

• Maintain financial and transaction records.

• Address payment-related queries or disputes.

• Prevent fraudulent or unauthorized transactions.

4.3 To Communicate With You
We may contact you regarding:

• Training registrations and enrollment.

• Account-related information.

• Training schedules, assessments, and activities.

• Service updates.

• Payment confirmations.

• Important administrative notices.

• Customer support matters.

• Changes to our policies or services.
   

4.4 Marketing and Promotional Communications
Subject to applicable laws and your communication preferences, we may send information regarding:

• New training programs.

• Upcoming training batches.

• Workshops and events.

• Skill development opportunities.

• Promotional offers.

• Company updates.

• Relevant services and resources.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that opting out of marketing communications may not prevent us from sending important service-related, transactional, legal, or administrative communications.

4.5 To Improve Our Services
We may analyze information to:

• Understand user behavior and preferences.

• Improve website functionality.

• Improve training programs and learning experiences.

• Develop new services and offerings.

• Identify technical issues.

• Analyze website and campaign performance.

• Improve customer and learner support.
   

4.6 Security and Fraud Prevention

Information may be processed to:

• Protect our website, platform, and systems.

• Detect unauthorized activity.

• Prevent fraud and misuse.

• Investigate suspicious activity.

• Enforce our policies and terms.

• Protect the rights, safety, and property of PrimaVersity, our users, and others.

4.7 Legal and Regulatory Compliance

We may process or retain information where necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from government or regulatory authorities.

• Maintain legally required records.

• Establish, exercise, or defend legal claims.
   

5. Consent and Lawful Processing
We collect and process personal information for legitimate and relevant purposes, including providing requested training and services, processing transactions, communicating with users, maintaining security, complying with legal obligations, and operating our business.
Where consent is required under applicable law, we will seek the necessary consent before processing your information for the relevant purpose.

Where we rely on your consent, you may withdraw that consent, subject to applicable legal requirements and limitations. Withdrawal of consent may affect our ability to provide certain services or continue providing access to specific features.
6. Sharing and Disclosure of Information

PrimaVersity does not sell, rent, or trade your personal information to third parties.
However, we may share relevant information in limited circumstances where necessary to provide our services or comply with legal obligations.

6.1 Service Providers
We may share information with trusted third-party service providers that assist us with:

• Payment processing.

• Website hosting.

• Cloud storage.

• Learning and training management platforms.

• Customer relationship management.

• Email and communication services.

• Analytics.

• Marketing and advertising.

• Technical support.

• Security and fraud prevention.
   

These service providers may process information only as necessary to provide their services and subject to applicable confidentiality, security, and contractual obligations.

6.2 Training, Placement, and Business Partners
Where relevant to a training program, internship, placement activity, certification, or collaborative service, limited information may be shared with appropriate training, hiring, placement, or business partners.
Such sharing will be limited to information reasonably required for the relevant purpose.
6.3 Legal Requirements
We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal obligations.

• Respond to lawful government, regulatory, or court requests.

• Protect our legal rights.

• Investigate fraud or security concerns.

• Protect the safety of our users or others.
   

6.4 Business Transfers
In the event of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Cookies and Tracking Technologies
PrimaVersity may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how users interact with our digital platforms.

These technologies may be used for:

• Maintaining website functionality.

• Remembering user preferences.

• Understanding website traffic.

• Measuring marketing campaign performance.

• Analyzing visitor behavior.

• Improving content and user experience.

• Delivering relevant advertisements, where applicable.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of our website.

8. Data Storage and Security
PrimaVersity takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our security practices may include:

• Access controls.

• Authentication measures.

• Secure transmission technologies.

• Encryption, where appropriate.

• Firewalls and security monitoring.

• Restricted access to personal information.

• Secure storage practices.

• Periodic review of systems and processes.
   

Access to personal information is generally limited to authorized personnel and service providers who require the information for legitimate business purposes.
You are responsible for maintaining the confidentiality of your account credentials and should not share passwords or access information with unauthorized individuals.

9. Data Retention
We retain personal information only for as long as reasonably necessary to:

• Provide our training programs and services.

• Maintain training and learner records.

• Fulfill contractual obligations.

• Resolve disputes.

• Enforce agreements.

• Meet legal, regulatory, accounting, or reporting requirements.

• Maintain legitimate business records.
   

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable procedures and legal obligations.

10. Your Rights and Choices
Subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:
10.1 Access Your Information
You may request information regarding the personal data we hold about you.

10.2 Correct or Update Information
You may request correction or updating of inaccurate, incomplete, or outdated personal information.

10.3 Request Deletion
You may request deletion of your personal information, subject to applicable legal, contractual, training, financial, or regulatory record-retention requirements.

10.4 Withdraw Consent
Where information is processed based on your consent, you may withdraw that consent, subject to applicable limitations.

10.5 Opt Out of Promotional Communications
You may unsubscribe from marketing and promotional communications by:

• Clicking the unsubscribe link included in applicable emails.

• Following the opt-out instructions provided in the communication.

• Contacting PrimaVersity directly.
   

10.6 Request Information About Data Processing
You may contact us with questions regarding how your personal information is collected, processed, stored, or shared.
To exercise any applicable privacy rights, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before processing certain requests.

11. Children's and Minors' Privacy
PrimaVersity does not knowingly collect personal information from children in violation of applicable law.
Where a training program or service is intended for individuals below the applicable age of consent, we may require appropriate consent or authorization from a parent or legal guardian where required by law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, platforms, applications, payment gateways, social media services, or other external resources.

PrimaVersity does not control and is not responsible for:

• The privacy practices of third parties.

• The content of external websites.

• The security of third-party services.

• The collection or processing of information by external platforms.

We encourage you to review the privacy policies and terms of any third-party service before providing your personal information.
13. International Data Processing
Depending on the service providers and technology platforms used by PrimaVersity, your information may be processed or stored in locations outside your city, state, or country.

Where such processing occurs, we will take reasonable steps to ensure that information is handled in accordance with applicable legal and contractual requirements.

14. Changes to This Privacy Policy
PrimaVersity may update or modify this Privacy Policy from time to time to reflect:

• Changes in our training programs or services.

• Changes in technology.

• Changes in business practices.

• Legal or regulatory developments.

• Security or operational requirements.

Any updated version will be posted on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.
Your continued use of PrimaVersity's website, platform, training programs, or services after an updated Privacy Policy becomes effective may be subject to the revised policy, to the extent permitted by applicable law.

15. Contact Us and Privacy Requests
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
PrimaVersity
Email: outreach@primaversity.com
Phone: +91 70208 36263
Address:
PrimaVerse, 502, Level 5, Tower B1,
Symphony IT Tower,
Nanded City, Pune – 411068,
Maharashtra, India.

For location details, you may visit:
https://maps.app.goo.gl/KRBgUiDKiExkAAPA7

When contacting us regarding a privacy request, please provide sufficient details to help us understand and process your request. We may request additional information to verify your identity before taking action on certain requests.

16. Acknowledgment

By accessing or using PrimaVersity's website, platform, training programs, or other services, you acknowledge that you have read and understood this Privacy Policy.
Where required, your use of our services and submission of personal information constitutes your consent to the collection, use, processing, storage, and disclosure of your information as described in this Privacy Policy and in accordance with applicable law.
Effective Date: 01 January 2025